Halfords Autocentres Reviews

Thank you to Adam at the Tunbridge Wells branch for fitting the dashcam to our car yesterday. Professional and efficient service. Thank you.

Great experience with the Edinburgh Seafield team. Would use again.

Today has been a terrible experience at Halfords. An experience that seems to keep on happening right across the group.

There seems to be a total lack of understanding with how to use systems and information about the products that you sell (namely MotorCare & Motor Club).

I have 2 cars that I have serviced with Halfords. Both have had MotorCare and Have had Motor Club. I have on several occasions tried to purchase things with the discounts on MotorCare and the staff in the Colchester store have no idea about the discounts or how to apply them, despite me having the barcode and showing them, it would not apply and would have to be manually discounted. The manager of the store simply did not want to know about this, nor did she care.

I have on several occasions gone to Colchester Angora to have both my cars serviced under MotorCare and the staff there also didn’t have a clue about the product nor on how to check the balance on my account or how to charge my account. It has led me to go back to settle the bill, it has led to several calls trying to sort these things out and there never seems to be any improvement.

So, I thought I would try Brook Street in Colchester this time for one of my cars. And what a surprise, the staff here also don’t seem to have a clue! I advised them when I dropped off the car that it had MotorCare. They said they will charge it. It came to light later that my MotorCare account was suspended, the manager insisted that I call EMAC to resolve to which I did, I was initially given the wrong number (again this was due to the receptionist not knowing the product or which number to call, he admitted this), apparently it was suspended due to a missed payment. I paid the balance off in full and they confirmed the account was active again. However, the manager confirmed that it wasn’t active. EMAC advised that the Manager at Halfords would need to call to resolve. The manager refused to do this and instead spoke with head office who had also refused the job until the account shows as active. I was forced to call EMAC again and have them speak with the manager. EMAC advised that if he just sends the invoice to EMAC then they will release the funds. Again, the manager refused until confirmation was sought from Head Office. He gave the EMAC representative the number to call head office and the number of the Brook Street branch. Eventually it was all resolved. I shouldn’t have had to get this involved and the manager really should have dealt with EMAC rather than me as the issue was between the both of you and not me!

To further add insult to injury, the manager promised to add all applicable discounts for Motor Club. It seems that he charged fitting for the light bulb as according to your website, the relevant light bulb is between £2.50 and £3.50! Fitting should be free due to the Motor Club discount.

And now to top it all off, I handed the car in with no faults to the braking system. The car had failed it’s MOT for 3 issues which all got resolved and was not related to the breaking system. The car also received a full service which also showed no faults to the breaking system and was signed off and MOT passed. So, explain to me how the car was handed to back to me with faulty brakes?! The hand break light was permanently on despite the hand break being fully down. This is a clear MOT failure something to which was overlooked and passed! This resulted to me having to return immediately. It turns out that there was insufficient break fluid, something that should have been picked up on the MOT and Service. I was given no explanation as to why this has happened. Is there a leak I am not aware of? To be honest I was so fed up at the point that I just had to leave!

I will be notifying the DVSA for the clear neglect in allowing me to drive off with a clear MOT fail despite the Halfords team passing it. This is unacceptable and should never have happened!

I will not be a returning customer as I see no hope in change ever taking place.

My wife had ordered the wrong tyre when I went to get it fitted but they managed to get the correct one by that afternoon and fitted it as soon as I could get there.

Easy online booking MOT while you wait

Easy on line booking. Great service on time and friendly staff. Easy!

Very helpful staff and kept me informed of the car's progress throughout the day. Good value for money.

Booked my vehicle for an MOT online. Easy to use interface. On arrival the counter staff was very friendly as was most of the service engineers that I spoke to while I was waiting. Would recommend Halfords Autocenter

Halfords Lincoln fitted me in last minute (oil change). They were super friendly and helpful, and also spotted other issues with car and gave me advice on it. 100% recommend. Thank you!
Have also had services done here before with a happy result!

Vehicle was booked weeks in advance for AC repair (known leak, checked by Halfords store on previousvisit) and MOT. Air con work was not completed, now going through a 10hr drive on holiday on the hottest day on record.

Had some good experiences in the past but they let us down this time.

More detail:

On arrival, this was reiterated and expectation of Halfords was job completion by 1pm.

Late in the afternoon, no contact received from Halfords, we chased repeatedly and were told the air con was the only thing outstanding and would be done.

At the end of the day, the vehicle was collected, MOT complete and Halfords said they were confident after the work that the air con was ok, now just needed filling with gas, their machine was broken but recommended getting gas from their store next door to fill it up.

We tested filling up the air con and the

I've always really known that Halfords were useless, however when our car was continually telling us that the battery was low, we went to Halfords to get a new one fitted, this was on a Sunday. "Yes, no problem" they said, "but we will have to order one. It should be in by Wednesday". Wedenesday came and they called saying they had the battery. The fitter, however, said "you know we can't fit batteries to some of these cars". Sure enough it was one they coudn't fit. When we ordered the battery we gave them the registration number, so they knew exactly which car and model it was for. Just confirms my understanding of how good Halfords are - about as useful as a chocolate teapot.

I decided to go to Halfords for my first car service after shopping around for quotes and Halfords was the best price by far and the quality is guaranteed.
The service was so simple to book and had my car collected from my home address and returned back to me for a small fee, I am overall very happy with the quality of workmanship, welcoming staff and value for money, I would definitely be using Halfords from now on .

AA had to do a home visit as I had a flat tyre and NO spare. AA-man had a temporary wheel which he put on my car so it could be driven to where I could buy and have a new tyre fitted. Halfords were amazing, AA-man booked my car in but on arrival asked if we could be seen straight away as he required to take back his wheel so he could get off immediately to other breakdowns. Halfords were so helpful and gave us special preferential service. I will certainly use them again.

Joe was really helpful, went above and beyond to make sure I was a happy customer
Great service and a great asset to your company

Had MOT done and there were a few small bits of work needed. The guys bent over backwards to get me back in the road even though they were very busy.